FAQ

When do I get my order?

In the checkout, you can find the estimated delivery time for your order and the cost of shipping.

When your order is dispatched, you will receive a shipping confirmation email containing your parcel tracking information. If you cannot find your shipping email, or your link is not working, please track your order here.

If it has been more than 10 working days since the tracking was last updated and you suspect it has been lost, please get in touch with us here for assistance and we will help you look into your parcel.

Can I cancel or change my order?

You can send a request to cancel or change your order here. Please note that your order is usually handled immediately so that you can receive it as fast as possible so a change in an order is usually not something we can do. We can not cancel and make changes to an order that is made to order.

I want to make a return or reclaim

Read our return policies and register a return here.

Read our warranty and register a reclaim here.

Duty & Tax

For countries within the EU you never need to pay any taxes when you place an order with us. In general, you never need to pay any taxes when you place an order with us.

Based on which country you are in, the duty or customs fee will differ and unfortunately, we have no way of knowing the amount which they may charge you. As mentioned, we cannot determine or cover them. Please note that customs payments are non-refundable and under the customer’s responsibility. International orders that are refused due to customs and delivered back to us are subjected to a 50% restocking fee.

All orders are shipped from our warehouse located in Sweden.

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